2012 Product of the Year.
Monet Metrics is a call center analytics and agent performance management solution to track, analyze and manage agent, group and center performance through dashboards, reports, alerts and scorecards. Call centers can quickly and easily optimize and manage all aspects of their workforce with one affordable solution.
Metrics are an intrinsic part of any workforce management solution, and the effort by a call center to switch from a reactive to a proactive approach to management and customer service.
Of course there are a number of performance management solutions available, so it was particularly satisfying to win this award at a time when the call center manager has so many choices.
The goal of any call performance metrics solution is to give managers the information they need to take the right action at the right time. Monet Metrics provides a constant stream of actionable intelligence, including scorecards, key performance indicators (KPI), real-time dashboards and customizable reports.
We created Monet Metrics to help call centers improve their productivity, optimize their staffing, have real-time numbers to work from, to improve training and even to motivate agents to meet business objectives.
The acknowledgement from TMC, the world's leading business-to-business and integrated marketing media company, and a valued news resource to more than 3.5 million industry professionals, serves as both a validation of our technology and an inspiration to continue to serve our customers by staying ahead of the performance management curve.
To learn more about Monet Metrics and call center performance management, please follow the link to watch a demo.